Customer Service Representative (Italian) – In Bratislava Or Remote In Slovakia

Hartmann Recruitment is partnering with a leading BPO to find a talented Italian-speaking Customer Service Representative. You'll be joining a dynamic team supporting customers of a global leader in household appliances. Your Responsibilities: • Handle inbound calls from customers, providing assistance with enquiries or troubleshooting their orders and devices. • Use cutting-edge diagnostic tools and Excel to guide customers through solutions to technical issues. • In more complex situations, arrange technician visits or order spare parts to resolve problems. • Identify opportunities to inform customers about new and exciting products (cross-selling and up-selling). • Be an Ambassador for the brand by educating customers and sharing in-depth knowledge of products and values. Requirements: • Fluent in written and spoken Italian (C1) and proficient in English for communication with the international team. • Eligible to work and live in Slovakia . • Passion for delivering excellent customer service via phone, email, and social media. • Solid computer skills and experience with MS Office . • Solution-oriented, with the ability to provide the best possible outcomes for customers. • Well-organized and able to manage priorities, even under pressure. What We Offer: • Full-time schedule (40 hours per week), rotating shifts Monday-Sunday (8 am to 8 pm), with two guaranteed weekends off per month. • Hybrid model for those living within 50 km of the office, or fully remote if further away. • 3 weeks of fully office-based training from Monday to Friday (9 am to 6 pm). • Meal vouchers worth 5.85€/day (117€/month). • Commuting allowance of 50€ per month (600€/year). • Multisport Card for gym and fitness access. • KPI-based Performance Bonus of up to 10% of your monthly salary. • Paid personal days (5 extra days per year for emergencies or short-term absences). • Work in a hybrid model from our brand-new offices in Bratislava with outstanding facilities.