We are Farnell Global, the fast and reliable distributor of products and technology for electronic and industrial system design, maintenance, and repair.
From research and design through prototype to production, we are here to help you access the products and services you need 24/7.
With more than 80 years of experience, 47 localized websites, and a dedicated team of over 3,500 employees, we provide every component you need to build the technology of tomorrow.
We are looking for Italian Speaking Customer Service Representatives! Our fantastic team of customer service individuals are enthusiastic, results-driven individuals with a positive attitude towards helping provide our customers with first-class service every time!
This is a fast-paced environment where, as a people person wanting to deliver for the customer, you can take ownership of the call and make a difference.
Don't worry, you don't need to know anything about electronics!
Your customer service skills and ability to cross-sell, up-sell, and passion for learning is all we need, and we will teach you the rest!
What is in it for you? Employment contract Office based/hybrid 50/50 proportions Multinational environment Private medical care Office in a high-class building Professional initial and development training Fresh fruits every day Bike parking Job Summary: Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
What about you? Previous experience in a Contact Center / Business Center and/or face-to-face customer service Fluency in Italian Language Excellent telephone manners and ability to connect with the customer to promote and offer solutions quickly Proficient level of English language, written and verbal Good working knowledge of Microsoft packages and ability to learn quickly Able to remain calm and diplomatic at all times Passionate about learning new things Distinguishing Characteristics: Must have computer, email, phone, communication, and problem-solving skills Must be able to multi-task and work in a fast-paced environment Requires fluency in Italian What will you be doing? Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems, and/or other such support to sales team members and/or external customers Identify, investigate, and participate in opportunities to improve processes and procedures, including various key performance metrics Ensure that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws Maintain and update electronic and/or hard copy records as required Other duties as assigned If you are interested in this role and have strong language skills in Italian, then please apply now.
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