We are Farnell Global, the fast and reliable distributor of products and technology for electronic and industrial system design, maintenance, and repair.
From research and design through prototype to production, we are here to help you access the products and services you need 24/7.
With more than 80 years of experience, 47 localized websites, and a dedicated team of over 3,500 employees, we provide every component you need to build the technology of tomorrow.
We are looking for Italian Speaking Customer Service Representatives! Our fantastic team of customer service individuals are enthusiastic, results-driven individuals with a positive attitude towards helping provide our customers with a first-class service every time!
With training provided, you too can be part of a team that prides themselves on the products and exceptional service they offer.
This is a fast-paced environment where, as a people person wanting to deliver for the customer, you can take ownership of the call and make a difference.
Don't worry, you don't need to know anything about electronics!
Your customer service skills and ability to cross-sell, up-sell, and passion for learning is all we need, and we will teach you the rest!
What is in it for you? Employment contractOffice based/hybrid 50/50 proportionsMultinational environmentPrivate medical careOffice in a high-class buildingProfessional initial and development trainingFresh fruits every dayBike parkingJob Summary: Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
What about you? Previous experience in a Contact Center / Business Center and/or face-to-face customer serviceFluency in Italian LanguageExcellent telephone manners and ability to connect with the customer to promote and offer solutions quicklyProficient level of English language, written and verbalGood working knowledge of Microsoft packages and ability to learn quicklyAble to remain calm and diplomatic at all timesPassionate about learning new things is key!Distinguishing Characteristics: Must have computer, email, phone, communication, and problem-solving skillsMust be able to multi-task and work in a fast-paced environmentRequires fluency in ItalianWhat will you be doing? May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems, and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting, and stock rotation)May identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metricsEnsures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with consumer lawsMaintains and updates electronic and/or hard copy records as requiredOther duties as assignedIf you are interested in this role and have strong language skills in Italian, then please apply now.
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