You are dreaming about an experience abroad but finding it difficult to know how: backpacking is an option but financially a bit tricky? Barcelona is known for its international experience and local vibe, and our client is providing you this opportunity.
Your responsibilities and impact as a Customer Experience Specialist will be: Answering incoming queries from customers and ensuring contractual SLA is maintainedIdentifying issues and providing solutionsEnsuring a high level of customer satisfactionBeing a team player and participating in the success of the team and project, e.g., providing cover for absent colleagues together with the team and attending regular team meetingsSkills, qualifications, and interests you need to succeed in this role: A native level of German and an advanced level of EnglishKnowledge about IT platforms, equipment, and applications such as Windows/MS OfficePrevious experience in sales (up-selling and cross-selling)Attentive listening skills, comfortable and skilled at communicating with peopleA team player with high social competenceEnergetic, innovative, and able to work proactively at a fast paceExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Barcelona for an international career and life experienceWhat's in it for you? Full-time permanent contract39h/week, Monday to Sunday on rotative shifts (09:00 to 20:00)Salary: 21.000€ gross annual base salary + up to 2.000€ bonus performance-basedOpportunity to join an international companyAn open-minded and employee-oriented working environmentCareer development opportunitiesYour Future Company: Two French entrepreneurs created a startup in 2000, and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They have become one of the biggest international customer experience solution providers with more than 75,000 multilingual employees in over 50 countries around the world and are looking for new members to join them in their journey in their Barcelona hub.
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