You are dreaming about an experience abroad but finding it difficult to know how: backpacking is an option but financially a bit tricky? Barcelona is known for its international experience and local vibe, and our client is providing you this opportunity.
Your responsibilities and impact as a Customer Experience Specialist will be:
Answering incoming queries from customers and ensuring contractual SLA is maintained
Identifying issues and providing solutions
Ensuring a high level of customer satisfaction
Being a team player and participating in the success of the team and project, e.g., providing cover for absent colleagues together with the team and attending regular team meetings
Skills, qualifications, and interests you need to succeed in this role:
A native level of German and an advanced level of English
Knowledge about IT platforms, equipment, and applications such as Windows/MS Office
Previous experience in sales (up-selling and cross-selling)
Attentive listening skills, comfortable and skilled at communicating with people
A team player with high social competence
Energetic, innovative, and able to work proactively at a fast pace
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Barcelona for an international career and life experience
What's in it for you?
Full-time permanent contract
39h/week, Monday to Sunday on rotative shifts (09:00 to 20:00)
Salary: 21.000€ gross annual base salary + up to 2.000€ bonus performance-based
Opportunity to join an international company
An open-minded and employee-oriented working environment
Career development opportunities
Your Future Company:
Two French entrepreneurs created a startup in 2000, and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They have become one of the biggest international customer experience solution providers with more than 75,000 multilingual employees in over 50 countries around the world and are looking for new members to join them in their journey in their Barcelona hub.
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