Customer Service Representative In Barcelona (German Speaker)

You are dreaming about an experience abroad but difficult to know how: backpacking is an option but financially a bit tricky? Barcelona is known for it's international experience local vibe and our client is providing you this.
Your responsibilities and impact as a Customer Experience Specialist will be: Supporting clients' activities by being the very first point of contact for their customers:
Answering incoming queries from customers and ensuring contractual SLA is maintained
Identifying issues and provide solutions
Ensuring high level of customer satisfaction
Being a team player and participate in the success of the team and project, e.g. provide cover for absent colleagues together with the team and attending regular team meetings
Skills, qualifictaionsand interests you need to succeed in this role: A native level of German and an advanced level of English
Having knowledge about IT platforms, equipment and applications such as Windows/MS Office
Having previous experience in sales (up-selling and cross-selling)
Being an attentive listener, comfortable and skilful at communicating with people
Being a team player with high social competence
Being energetic, innovative and working proactively at a fast pace
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Barcelonafor an international career and life experience
What's in it for you? Full-time permanent contract
39h/week,Monday to Sunday on rotative shifts (09:00 to 20:00)
Salary: 21.000€ gross annual base salary + up to 2.000€ bonus performance-based
Opportunity to join an international company
An open-minded and employee-oriented working environment
Career development opportunities
Your Future Company: 2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75.000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey intheir Barcelona hub.
Feel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.


#J-18808-Ljbffr