Your responsibilities and impact as a customer experience specialist will be: Answering incoming queries from customers and ensuring contractual SLA is maintained
Identifying issues and providing solutions
Ensuring a high level of customer satisfaction
Being a team player and participating in the success of the team and project, e.g., providing cover for absent colleagues together with the team and attending regular team meetings
Skills, experiences, and interests you need to succeed in this role: A native level of Dutch and an advanced level of English
Knowledge about IT platforms, equipment, and applications such as Windows/MS Office
Previous experience in sales (up-selling and cross-selling)
Being an attentive listener, comfortable and skillful at communicating with people
Being a team player with high social competence
Being energetic, innovative, and working proactively at a fast pace
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Barcelona for an international career and life experience
What's in it for you? Full-time permanent contract
39h/week, Monday to Sunday on rotative shifts (09:00 to 20:00)
Salary: 21.000€ gross annual base salary
Opportunity to join an international company
An open-minded and employee-oriented working environment
Career development opportunities
What should you expect from living in Barcelona? The unique experience of an international and diverse culture
A beautiful beach city surrounded by both coastal towns and mountains
Delightful gastronomic experiences of Spanish, Catalan, and World cuisines
A dynamic and active urban life where it is difficult to get bored
Sunny days, Mediterranean weather, and a relaxed lifestyle
An attractive startup and innovation hub with exciting opportunities
Your Future Company: 2 French entrepreneurs created a startup in 2000 and today, they are leading a global brand. Their growth and solution-oriented services are acknowledged by some of the most progressive brands and leading companies they are currently in business with. They became one of the biggest international customer experience solution providers with more than 75,000 multilingual employees in over 50 countries around the world, and they are looking for new members to join them on their journey in Barcelona.
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