Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site) , you will be part of our team of game-changers who are powering the brands of the future.
What you will do in this role
Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users' demands
Log call details onto call management systems and provide response and resolution within SLA
Maintain service and product knowledge and expertise associated with applications specific to individual customers
Escalate potential service issues initially with Mentor
Follow all the processes and procedures of the project
Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
Are bilingual or fluent in German and have an advanced level of English
Have experience in Customer Service
Have an exceptionally polite manner - you'll be speaking to people all day from a variety of backgrounds so you need to be articulate, clear and patient.
Are highly IT literate - you'll be working with a range of internal and external software packages we use for our communications
Have good disposition to work in a customer service environment
Have customer care skills - ability to listen to and understand the customers' needs
Have the ability to take ownership of, and progress calls to resolution or to escalate calls to resolution
It will be a plus if you:
Are a cycling enthusiast with in-depth knowledge of the sport and its unique insurance needs.
Know your way around the mechanics of a bicycle
What's in it for you
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:
Full-time 39 hours/week permanent contract: Monday to Friday from 09:00 to 18:00
Salary 22.000 euros gross/year + up to 2400 euros gross/year in bonus
Central location in Barcelona
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs and specialized courses
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
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