Customer Service Representative (German-Speaking) - Remote - Audio Equipment

Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
What you will do in this role Take incoming user requestsSolve requests/incidents that require a higher level of technical knowledgeSolve requests/incidents related to more specific products/apps like Soundtouch & Bose MusicMaintain knowledge and expertise associated with applications specific to UsersProactively update customers with status and resolution progressConcentrix is a great match if you:
Are proficient or bilingual in German and have an advanced level of EnglishHave excellent customer care skillsHave high IT knowledge in Signal Path Connectivity, Wireless Networking, Live Music, and Audiovisual productsAre Windows and Mac environment literateHave 1 year in a customer service environment, preferably technical supportHave excellent customer care knowledge and awarenessHave good communication and team skills, flexibility, and stress resistanceIf you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you In this role, we offer benefits that help you support your unique lifestyle: Full time 39 hours/week permanent contract: Monday to Friday, from 09.00 to 18.00Salary 18,700 euros gross/year + up to 1,900 euros gross/year in bonusWork from anywhere in SpainBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesExperience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

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