Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job DetailsDescripción de puesto
Customer Service Representative - German Speaker - Pharmaceutical LogisticsWe're hiring a German Speaker- Customer Service Representative to join our Customer Service team in Madrid, Spain.
We offer an exciting and dynamic place to work with lots of room to work independently and a collaborative environment with a great culture. We guarantee you an intense period of training in the first few months, and a steady increase in knowledge through a variety of internal training. We offer an international working environment with short decision paths, flat hierarchies, and eye-level communication between all company employees.
World Courier's Customer Service Representatives are responsible for the end to end logistical coordination of complex, urgent, and potentially life-saving shipments every day. This position represents a fantastic development opportunity for an experienced logistics professional with strong customer service skills, motivated by solving problems and delivering exceptional service.
ResponsibilitiesCommunication and contact with customers and prospects.Develop customer relationships.Plan and execute shipment orders.Prepare and submit written quotes to customers.Provide customer specific reporting.Be a key player in booking and cutting waybill.Receive and reply to enquiries via email, phones and throughout our internal IT system.Monitor and track ongoing shipments, react to any deviations.Communicate temperature results asap after delivery, check and note any deviations.Work with regulations (ADR/DGR/IATA) as well as with local laws and guidelines.Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers.Interest in developing more managerial skills to become a team lead according to timelines and performance. What your background should look likeMinimum Skills, Knowledge and Ability Requirements:Ability to communicate effectively both orally and in writing.Strong interpersonal skills, team player and quick learner.Strong organizational skills; attention to detail.Ability to resolve issues quickly and efficiently.Ability to represent a positive and professional image.Ability to learn fast in new platforms or systems.Ability to work independently and self-organized. Desired attributes:Native or fluent in English and German is required.Experience as Customer Service in a business to business industry required, experience in logistics or freight forwarding preferred.Graduate in fields such as International Trade, Logistics or similar preferred.Previous experience in the pharmaceutical industry, or working with pharmaceutical shipments preferred.Strong knowledge of Microsoft Office. Other relevant info:Job location is in Madrid. Shuttle service provided from Avda.America or can access by car. Shifts 7:30-16:30 / 9:00-18:00 rotatory on a weekly basis, 40 hours per week, Monday to Friday. No weekends coverage or on-duty shifts.
What Cencora offersBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Equal Employment Opportunity: Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin
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