Experience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future.What you will do in this roleTake incoming customer contacts (via telephone, email, chat, or other automated alerts) and solve users' demands.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Escalate potential service issues initially with Mentor.Follow all the processes and procedures of the project.Your qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Are bilingual or fluent in German and have an advanced level of English.Have experience in Customer Service.Have an exceptionally polite manner - you'll be speaking to people all day from a variety of backgrounds, so you need to be articulate, clear, and patient.Are highly IT literate - you'll be working with a range of internal and external software packages we use for our communications.Have a good disposition to work in a customer service environment.Have customer care skills - ability to listen to and understand the customers' needs.Have the ability to take ownership of, and progress calls to resolution or to escalate calls to resolution.It will be a plus if you:Are a cycling enthusiast with in-depth knowledge of the sport and its unique insurance needs.Know your way around the mechanics of a bicycle.What's in it for youIn this role, we offer benefits that help support your unique lifestyle:Full-time 39 hours/week permanent contract: Monday to Friday from 09:00 to 18:00.Salary 22.000 euros gross/year + up to 2400 euros gross/year in bonus.Central location in Barcelona.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs and specialized courses.Experience the best version of you!If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.R1553540
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