Job Title:Customer Service Representative (French-speaking) - On-site - Fashion industry IN02Experience the power of a game-changing careerReady to ditch the ordinary and embrace the extraordinary? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in Fashion.What you will do in this roleAs a Customer Service Representative on our team, you will:Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users' demands.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Your qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:Are proficient or bilingual in French and have advanced English. Spanish is a plus!Have a good disposition to work in a customer service environment.Have customer care skills – ability to listen to and understand the customers' needs.Can take ownership of, and progress calls to resolution or escalate calls as necessary.It will be a plus if you have:Working knowledge of IT platforms, equipment, and applications: Windows/MS Office/internet configuration.What's in it for youIn this role, we offer benefits that help support your unique lifestyle:39 hours/week permanent contract: rotative Monday to Saturday, from 09:00 to 18:00.Salary 18,400 euros gross/year + up to 2400 euros gross/year in bonus.Good location in Barcelona.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs and specialized courses.At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."Concentrix is an equal opportunity employer.We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.#J-18808-Ljbffr