You have experience in luxury customer service or the hotel industry and are based in Berlin? Our client – a luxury automotive brand – is looking for customer care agents to give customers the highest quality service. As the first point of contact for customers, you will be a true brand ambassador and can have a significant impact on the customer experience. Sounds interesting? Then what are you waiting for?
Your future company:An innovative luxury automotive brand that is currently creating an in-house Customer Interaction Center. They have offices worldwide to cater for the needs of their international clientele.
What´s in it for you?Starting date: ASAP
Being part of the creation of the Customer Interaction Center of one of the world´s leading luxury automotive brands
Competitive salary
Possibility to partially work from home after the initial training months
Working in a dynamic and inclusive work environment
Your responsibilities and impact as a Customer Service Representative will be:Be the friendly and empathetic first point of contact for customers by representing the company professionally
Contribute to the growth of the Customer Interaction Center by bringing fresh ideas
Use your communication skills to resolve customer issues and maintain a good relationship
Most importantly: ensure that every customer walks away with a smile to reflect the company's quality standards
Skills, qualifications and interests you need to succeed in this role:Native level of German with a proficient level of English
Previous experience in luxury Customer Service or the Hotel industry (min. 2 years)
Already based in Berlin
Having excellent verbal and written communication skills
Being able to quickly understand customers´ needs and empathise with them
Structured and well-organized way of working
Experience working in the automotive industry is a plus
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