Job Description Summary As Customer Service Representative you will be the first point of contact for our Customers when contacting BD to get support related to their orders, price information, product information, etc.
About the role As Customer Service Representative you will be the first point of contact for our Customers when contacting BD to get support related to their orders, price information, product information, etc.
Main responsibilities will include: Order Management Participation in international regional projects aiming to improve the quality of service and effectiveness of the customer service department Complaint management Advanced EDI administration May potentially act as a part of super-user network for JDE and SFDC Proactively developing ideas for improvement and leading related change projects May generate basic reports in reporting tools (e.g.
Qlikview) Geographic span of control: Spain + Portugal About you Diploma or equivalent and 5 years of previous related experience required.
Proven expertise including usage of MS Office Suite Advanced computer knowledge in ERP application (e.g.
JDE) Excellent written and verbal communication skills and interpersonal relationship skills Ability to work in a fast-paced environment.
Availability to work under pressure.
Excellent problem-solving and critical thinking skills Advanced computer knowledge in ERP application (e.g.
JDE) and SFDC Ability to work effectively in a cross-functional team environment Ability to manage confidential information with discretion Basic knowledge of reporting tools (e.g.
Qlikview) Excellent customer service skills with ability to negotiate and resolve difficult situations Ability to build and maintain strong relationships across the organization to influence and achieve objectives Ability to prioritize competing objectives in a fast-paced environment.
Basic organizational skills.
Innovative mindset.
Demonstrated critical thinking and challenging status quo Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer.
We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers Primary Work Location ESP San Agustin del Guadalix Additional Locations ESP Valencia - Paterna Work Shift #J-18808-Ljbffr