Job Description Summary
As Customer Service Representative you will be the first point of contact for our Customers when contacting BD to get support related to their orders, price information, product information, etc.
About the role
As Customer Service Representative you will be the first point of contact for our Customers when contacting BD to get support related to their orders, price information, product information, etc.
Main responsibilities will include:
Order Management
Participation in international regional projects aiming to improve the quality of service and effectiveness of the customer service department
Complaint management
Advanced EDI administration
May potentially act as a part of super-user network for JDE and SFDC
Proactively developing ideas for improvement and leading related change projects
May generate basic reports in reporting tools (e.g. Qlikview)
Geographic span of control: Spain + Portugal
About you
Diploma or equivalent and 5 years of previous related experience required.
Proven expertise including usage of MS Office Suite
Advanced computer knowledge in ERP application (e.g. JDE)
Excellent written and verbal communication skills and interpersonal relationship skills
Ability to work in a fast-paced environment. Availability to work under pressure. Excellent problem-solving and critical thinking skills
Advanced computer knowledge in ERP application (e.g. JDE) and SFDC
Ability to work effectively in a cross-functional team environment
Ability to manage confidential information with discretion
Basic knowledge of reporting tools (e.g. Qlikview)
Excellent customer service skills with ability to negotiate and resolve difficult situations
Ability to build and maintain strong relationships across the organization to influence and achieve objectives
Ability to prioritize competing objectives in a fast-paced environment. Basic organizational skills. Innovative mindset. Demonstrated critical thinking and challenging status quo
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Primary Work Location
ESP San Agustin del Guadalix
Additional Locations
ESP Valencia - Paterna
Work Shift
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