Experience the power of a game-changing career Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.
What you will do in this role Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users' demands.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Ensure contractual SLA is maintained.Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you: Are proficient or bilingual in English.Have good disposition to work in a customer service environment.Have customer care skills - ability to listen to and understand the customers' need.Can take ownership of, and progress calls to resolution or to escalate call to resolution.It will be a plus if you have: Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration.What's in it for you In this role, we offer benefits that help support your unique lifestyle:
Full-time 39 hours/week permanent contract: rotative Monday to Friday from 00:00 to 09:00.Salary 18,500 euros gross/year + up to 2,000 euros gross/year in bonus.Central location in Barcelona.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
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