Customer Service Representative

Key Responsibilities Handle customer inquiries via phone, email, and chat, providing timely and accurate information.Assist customers with product-related questions, technical support, and issue resolution.Process orders, returns, and complaints while maintaining a high level of customer satisfaction.Collaborate with internal teams to address customer concerns and escalate issues as needed.Maintain up-to-date knowledge of products, services, and industry trends.Accurately document interactions and maintain customer records in the CRM system.Strive to exceed customer expectations and deliver a superior service experience. Qualifications & Skills Language Skills: Native or fluent in Danish; proficient in English (B2 or higher).Previous experience in customer service, support, or a related field is preferred.Excellent communication and problem-solving skills.Ability to multitask, prioritize, and handle challenging situations calmly and effectively.Proficiency in using CRM systems and basic computer applications.A customer-first mindset with a positive and proactive attitude.Interest in the automotive or electrical vehicle industry is a plus. Why Join Us? Work in a fast-paced and innovative environment within the growing electrical automotive industry.Be part of a dynamic, multicultural team in the heart of Barcelona.Opportunities for professional growth and development.