At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night.
We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet products.
Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.
With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate.
We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.
If this sounds like something you would like to be a part of, we'd love to hear from you.
A World of Difference.
Made Possible.
We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative at Igualada, Spain.
In this role, you will be responsible for providing outstanding service to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Manage and follow up on customer orders from reception to delivery, resolving incidents and providing information to the customer.
Coordinate with internal departments such as logistics, production, and sales to ensure customer satisfaction.
Keep the customer and order database updated in the ERP system.
Report key indicators related to customer service.
Provide accurate information about products and services.
Process orders, returns, and exchanges.
Maintain detailed and accurate records of customer interactions.
Collaborate with other departments to ensure customer satisfaction.
Identify and escalate complex issues to the appropriate team members.
Stay up-to-date with product knowledge and company policies.
Qualifications: High school diploma or equivalent; college degree preferred.
Previous experience in customer service, preferably in multinational environments.
Excellent verbal and written communication skills in both Spanish as English.
Previous experience in the packaging industry or related sectors is valuable.
Training in Business Administration, or related areas.
Proven experience in a customer service role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work in a fast-paced environment.
Proficiency in using customer service software and tools.
Positive attitude and a team player.
Benefits: Competitive salary and benefits package.
Opportunities for career growth and development.
Friendly and supportive work environment.