Avient Corporation (formerly PolyOne Corporation + Clariant Mb), with 2022 revenues of $3.65 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include:
Dyneema, the world's strongest fiber, enables unmatched levels of performance and protection for end-use applications, including ballistic personal protection, marine and sustainable infrastructure and outdoor sports.Unique technologies that improve the recyclability of products and enable recycled content to be incorporated, thus advancing a more circular economy.Light-weighting solutions that replace heavier traditional materials like metal, glass and wood, which can improve fuel efficiency in all modes of transportation and reduce carbon footprint.Sustainable infrastructure solutions that increase energy efficiency, renewable energy, natural resource conservation and fiber optic / 5G network accessibility.Avient is certified ACC Responsible Care, a founding member of the Alliance to End Plastic Waste and certified Great Place to Work.
We are currently looking for a Customer Service Representative for our site located in SANT ANDREU DE LA BARCA. GENERAL SUMMARY The Customer Service Representative is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer in providing value added services that grow our business. Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions and complaints. Internally, the CSR interacts, gathers information and coordinates related activities with sales staff, production planning, logistics, technical services and external vendors. The CSR must be aware of Lean Six Sigma principles and initiatives and must take responsibility and use sound judgment in decision making and problem solving. As representatives of PolyOne Corporation, individuals in this position are required to follow and communicate PolyOne business practices to customers and demonstrate the PolyOne Code of Conduct, ethics and values on a daily basis. PolyOne and customer information must be kept appropriately confidential. Work is done autonomously on a day-to-day basis and requires five years experience.
ESSENTIAL DUTIES & RESPONSABILITIES Provides customer focused service to assigned accounts.Responds to and manage customer orders from order entry to delivery and invoicing.Understands and communicates the value of our products and services.Understands customers' products, services, business operations and needs.Communicates effectively over the phone and electronically.Uses a variety of systems to enter and complete transactions.Accomplishes work within set timeframes.Key inside contact for specific customer/seller base.Processes incoming orders, confirms pricing and availability of product.Advises customers of order status.Provides relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.Timely and accurate administration of sales orders, customer complaints, material returns and credits.Answers price and availability questions.Responds to customer literature requests for MSDS, Certifications, etc.Follows all applicable ISO procedures.Uses system reports and inquiries to drive activities that ensure superior customer service.Maintains customer service related information for customer accounts; customer notes, e-mail, phone, special instructions, etc.Processes new customer/update requests.Provides market or account intelligence gained through customer contact.Participates in customer calls and visits with sellers.Proactive communication with product supply reps and shipping department of any order changes customer initiates.Works with seller and PSRs to reduce aged inventory.Initiates overdue invoices collection process.Acts as backup for colleagues when needed.Local services tasks.PERKS AT WORK Culture of trust, empowerment and constructive feedback, we also provide our associates with robust development programs such as Avient Academy, Lean Six Sigma, and various leadership workshops to allow for career growth in a variety of ways.With workplace flexibility, health and wellness programs, casual dress days, and paid time off for community service, we are committed to building upon our positive momentum.Extensive onboarding, mentoring and personal development opportunities and an international team of experts.We believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person's qualifications, abilities, experience and performance. WHAT WE'RE LOOKING FOR CFGS or Grade related to the profession.Minimum 2 years of previous experience in a similar position (commercial back-office, sales, etc).Personal skills needed: Ability to multitask, stress management, conflict resolution skills, time/priority management, work on a team, self-motivated, attention to detail and analytical skills.Previous experience with SAP module is a plus.English both written and spoken. Additional languages is a plus.
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