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Customer Service RepresentativeDate: Jul 2, 2024
Location: Barcelona, ES
Company: AkzoNobel
About AkzoNobel Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let's paint the future together.
Customer Service Representative for our team in Marine and Protective Coatings.
Responsibilities of the role:
To manage order receipt efficiently, prioritizing timely order processing and good customer interactions and relationships. Supports the order-to-cash process with excellence in order processing. Registers and processes orders in the ERP system received via, electronic mail, phone or through other contact with the customer or associate. Ensures order processing is handled correct and in full and is transferred to the Logistic teams and transport companies (logistics). Raises issues in delivery and/or invoices process with Cluster Customer Service Manager. Acts as first level contact with for customers for order receipt, quotations, answers to questions and in attempting to resolve complaints. About You Experience in customer service (industrial enviroment) High level of English SAP knowledge will be a plus. Strong IT skills: Microsoft applications. What we offer Join a growing multinational company. Flexible remuneration. Free parking. Professional and personal development in a dynamic environment. Access to training platform. #LI-VO2 #LI-Hybrid
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
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