Smowltech is on a mission to build trust in online learning.
We enable people to access quality education 100% online and access new opportunities that can improve their quality of life.
Online education is growing, but common problems are arising across the industry: teachers and evaluators do not trust online evaluations.
Smowltech was born with the aim of helping organizations improve the quality assurance of their online evaluations.
We have developed a system and method of authentication and continuous monitoring of the user in an online service using multibiometry.
Who are the smowlers? Smowlers are the core of the company, making a global impact and building the future of education.
What drives a smowler? We're a growing company with happy and motivated people, working on an impactful product in a fast-paced environment.
We are driven by the following values - 3BDAS:
Be positive: Practice positivity by looking for solutions and expecting good results.Be collaborative: Constructively explore ideas with others.Build trust: Be honest and supportive, actively listen, and take responsibility.Dare to commit: Show up fully and make things work.Always go beyond your limits: Be self-aware, curious, and take initiative.Stay Agile: Adapt quickly to changing circumstances.Position Summary We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team.
In this role, you will be the frontline ambassador of Smowltech, responsible for ensuring an exceptional customer experience, resolving issues promptly, and building strong customer relationships.
Responsibilities Serve as the primary point of contact for customer inquiries via email, video call, chat, and phone.Provide accurate and timely responses to customer questions and concerns.Provide effective solutions to ensure customer satisfaction and loyalty.Follow up with customers to ensure their concerns are fully addressed.Identify and troubleshoot customer issues, escalating them when necessary.Develop a deep understanding of the company's products, services, and policies.Educate customers on the features and benefits of our product.Gather and document customer feedback, reporting recurring issues to the product team.Elaborate internal and external documentation for our customers.Desired Skills Strong verbal and written communication skills.Excellent problem-solving abilities with a focus on customer satisfaction.Empathy, patience, and a customer-centric mindset.Great attention to detail and analytical skills.Ability to maintain calm under pressure.Qualifications A minimum of 3 years experience in customer service or related roles.High level of English.Familiarity with customer service tools and communication platforms.Social Impact Driven: enabling access to quality education through online learning, linked to Sustainable Development Objectives (ODS) 4 and 13.
Join the revolution and build the future of education. Our daily mission is to develop life-changing products that create better opportunities for all.
Diversity is a key factor of our success, and we have impacted the lives of more than half a million users in over 15 countries.
Flexibility and trust are important for our team, with a remote-friendly environment and flexible work hours.
SMOWLERS enjoy having fun together, organizing team events regularly.
Learning is one of our most powerful tools, and we encourage and train our team members to improve every day.
Seniority LevelMid-Senior level
Employment TypeFull-time
IndustriesIT Services and IT Consulting
#J-18808-Ljbffr