Acquired by Portwest , Base Protection Group , a leading global manufacturer of safety footwear, is currently seeking applications for the position of Customer Service Representative, in their offices in Errentería, The Basque Country, Spain.
Base Protection produces safety footwear that combines technology and functional requirements to meet the needs of professional and demanding clients.
The research and development activities have resulted in various patents, making their shoes desirable to wear even after work.
The company's added value lies in its commitment to the environment, ensuring eco-sustainability, comfort, technology, and efficiency are at the core of its operations.
JOB TITLE : Customer Service Representative EMPLOYMENT STATUS : Full-time REPORTS TO : Customer Service Team Leader JOB SUMMARY : As Customer Service Representative, you will act as a point of contact for Base customers in a designated region.
This role will provide timely customer support and query resolution services as well as escalating significant issues as appropriate.
OVERVIEW OF DUTIES & RESPONSIBILITIES: Assist Base customers in a specific region with general queries Respond to all queries in a timely fashion in accordance with agreed KPIs Provide proactive updates to customers on their issues and use communication skills to minimise the occurrence of delays Utilise a range of communication mechanisms such as telephone, email and online systems to collaborate with internal and external stakeholders Update internal systems with record of customer interactions, communications and complaints Communicate and coordinate with colleagues as necessary Provide feedback on efficiency of customer service process Gather intel on common flaws or problems and coordinate feedback to relevant department to prevent future issues REQUIREMENTS : Experience in a customer service or other commercial environment Good level of English Good level of Portuguese would be desirable Strong I.T.
skills in Microsoft Word, Microsoft Excel, Email and experience using other internal systems Experience working with customers Positive and proactive attitude COMPANY AWARDS Great Place To Work 2023 Best Medium Sized Workplaces 2022 Ibec Leading in Wellbeing Top 100 companies 2021 Portwest CEO - Business Man Of The Year - In Business Ireland 2020 Deloitte Best Managed Companies 2016-2023 Private Irish Business of the Year Export Industry Awards 2019 Exporter of the Year 2018 Portwest CEO - EY Entrepreneur of the Year 2017 BASE & Portwest do not support visa sponsorship for this role.
Applicants must have a right to work and must fulfil any relevant visa/work permit requirements in the relevant jurisdiction.
BASE & Portwest are an equal opportunity employer.
All applicants will be considered for employment without attention to age, gender, race, religion, sexual orientation, civil status, veteran status, family status, disability status or membership of a minority group.
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