Customer Service Representative (Dutch-Speaking) - On-Site - Automotive Industry

Experience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars.What you will do in this roleTake incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users' demandsLog call details onto call management systems and provide response and resolution within SLAMaintain service and product knowledge and expertise associated with applications specific to individual customersEnsure contractual SLA is maintainedProvide cover for other Agents in their absence, either within the same team or across teamsUnderstand and comply with administrative duties including holiday, sickness and overtimeWork on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfactionConcentrix is a great match if you:Are proficient or bilingual in Dutch and are fluent in EnglishHave 1 year working experience in Customer ServicePossess working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configurationHave good disposition to work in a customer service environmentCan take ownership and progress calls to resolution or to escalate call to resolutionIt will be a plus if you have:Experience in the automotive industryHave working experience with electric vehicles or possess your ownWhat's in it for youIn this role, we offer benefits that help support your unique lifestyle:Full-time 39 hours/week permanent contract: Monday to Friday 09:00 to 18:00Salary 21,700 euros gross/year + up to 2000 euros gross/year in bonusCentral location in BarcelonaBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs and specialized coursesIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."Concentrix is an equal opportunity employer.
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