We are looking for an experienced Customer Support Representative with outstanding communication skills and a talent for working independently and as part of a team.Our fully remote position offers flexible work arrangements, with an optional WeWork subscription for shared office space access.In this role, you will actively help shape our customer support policies and procedures. As a growing company, we provide ample opportunities for personal growth, professional development, and expanded responsibility.Responsibilities: Manage customer queries via email and support ticketsModerate social media comments for a positive, professional online presenceResolve order-related problems, including returns, refunds, replacements, and disputesAddress complaints on platforms such as Amazon, Klarna, and PayPalMonitor shipping performance and other key metricsOrganize and maintain support policies and proceduresLiaise with external partners like fulfillment centers, vendors, and third-party servicesWork closely with other team membersRequirements: High English proficiencyNative or near-native fluency in Dutch and FrenchExcellent written communication skillsCustomer support experience, including complaint resolutionProficient with MS Office Suite, Google Docs, or similar applicationsFamiliar with video conferencing tools like Zoom, MS Teams, or Google MeetExperience with customer support systems like Freshdesk, Intercom, Kayako, or ZendeskPrevious experience with social media management tools (e.G., BrandBastion, Hootsuite, Agorapulse, Sprout Social) or management of social media profiles is a plusBasic online marketing and e-commerce knowledgePlease submit your Resume / CV in English.Benefits: Work From HomePaid Time OffTraining & DevelopmentPerformance Bonus#J-18808-Ljbffr