Customer Service Representative (Dutch) | (Eo-511)

Position: Customer Service Representative (Dutch)

Location: Barcelona, Spain

Work model: on-site

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES: Handle customer inquiries via various channels and resolve them promptly.Maintain expertise in customer-specific applications.Escalate issues as needed.Adhere to project procedures and SLAs.Provide cross-team support when necessary.Collaborate with supervisors/mentors on specific projects.Fulfill administrative duties accurately and on time.Attend team meetings.Complete additional tasks for improved service quality and customer satisfaction. REQUIREMENTS: Native or proficient Dutch language & fluent in English.Familiarity with IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration.Willingness to work in a customer service setting.Strong customer care skills, including active listening and understanding customer needs.Capability to take ownership of and manage calls to resolution or escalate them when necessary. OFFER: Excellent remuneration package based on experience, skills and performance.Dynamic and creative team with a positive and friendly atmosphere.Guidance and tools to reach your full potential.Relocation support.And many more!
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