David Kennedy Recruitment is working with a leading multinational technology BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their Barcelona office.
Position: Customer Service Representative Location: Barcelona, Spain Employment type: Full-time Work model: on-site DUTIES AND RESPONSIBILITIES: Handle incoming B2 C user requests via telephone/email Log call details onto case management systems and provide response and resolution within SLA to customer Solve requests/incidents that require a higher level of technical knowledge Support technical enquiries and manage incidents of the client's product, car electrical chargers Progress / close service requests to a satisfactory conclusion on call management system Proactively update customers with status and resolution progress Monitor / progress all open queries in queue Escalate potential service issues to appropriate level Ensure contractual SLA is maintained Respond to any reasonable task posed by the assigned manager Achieve an excellent customer satisfaction level REQUIREMENTS: Native / fluent in Dutch, both verbal and written.
Proficiency in English (minimum B2 level) Strong aptitude for working in a customer service environment Excellent customer care skills, with the ability to listen to and understand customer needs Capable of taking ownership of calls and progressing them to resolution or escalating them when needed Are able to implement and manage changes in processes Have good communication and team skills, flexibility OFFER: Excellent remuneration package based on experience, skills and performance Rotating shift schedule: Monday to Sunday, 09:00 AM - 08 PM Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential Full paid training on the company and the project Career development programs, specialized courses, and language classes