David Kennedy Recruitment is working with a leading multinational technology BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their Barcelona office.
Position: Customer Service Representative
Location: Barcelona, Spain
Employment type: Full-time
Work model: on-site
DUTIES AND RESPONSIBILITIES: Handle incoming B2C user requests via telephone/emailLog call details onto case management systems and provide response and resolution within SLA to customerSolve requests/incidents that require a higher level of technical knowledgeSupport technical enquiries and manage incidents of the client's product, car electrical chargersProgress / close service requests to a satisfactory conclusion on call management systemProactively update customers with status and resolution progressMonitor / progress all open queries in queueEscalate potential service issues to appropriate levelEnsure contractual SLA is maintainedRespond to any reasonable task posed by the assigned managerAchieve an excellent customer satisfaction levelREQUIREMENTS: Native / fluent in Dutch, both verbal and written. Proficiency in English (minimum B2 level)Strong aptitude for working in a customer service environmentExcellent customer care skills, with the ability to listen to and understand customer needsCapable of taking ownership of calls and progressing them to resolution or escalating them when neededAble to implement and manage changes in processesGood communication and team skills, flexibilityOFFER: Excellent remuneration package based on experience, skills and performanceRotating shift schedule: Monday to Sunday, 09:00 AM - 08 PMBe part of a dynamic and creative team with a positive and friendly atmosphereGuidance and tools to reach your full potentialFull paid training on the company and the projectCareer development programs, specialized courses, and language classes
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