Customer Service Representative (Dutch)

Position: Customer Service Representative (Dutch)
Location: Barcelona, Spain
Work model: on-site
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:

Handle customer inquiries via various channels and resolve them promptly.
Maintain expertise in customer-specific applications.
Escalate issues as needed.
Adhere to project procedures and SLAs.
Provide cross-team support when necessary.
Collaborate with supervisors/mentors on specific projects.
Fulfill administrative duties accurately and on time.
Attend team meetings.
Complete additional tasks for improved service quality and customer satisfaction.

REQUIREMENTS:

Native or proficient Dutch language & fluent in English.
Familiarity with IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration.
Willingness to work in a customer service setting.
Strong customer care skills, including active listening and understanding customer needs.
Capability to take ownership of and manage calls to resolution or escalate them when necessary.

OFFER:

Excellent remuneration package based on experience, skills and performance.
Dynamic and creative team with a positive and friendly atmosphere.
Guidance and tools to reach your full potential.
Relocation support.
And many more!

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