Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta.
We are specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe.
The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.
The Role As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs.
You will be listening, responding and mediating between our international travellers and accommodation suppliers all over the world, always ensuring a high level of customer service.
Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set processes, via email and phone.
Ideal Profile Native in Danish and advanced EnglishExcellent communication and inter-personal skills both written and spokenUser-friendly PC skills: Office 365, CRM Database, and other internal platformsA problem-solving and solution-driven mentalityA positive, motivated mindset that will help you deal with some tricky customer problemsGoal-oriented work approachAn open mind to changing priorities and business processesAffinity with Accommodation platformsExperience within customer service or contact center environments will be valuedAvailability to work from the office and from home (within 100km from the office) What's on Offer? Development opportunities within the companySpanish lessonsBi-weekly, monthly, or quarterly contests with prizesFree group activities such as running, beach volleyball, roller skating and much moreWellness and resilience program for mental and physical health (stress, conflict, effective communication, etc.
)Health insurance discountFree fitness membershipPerformance bonuses
#J-18808-Ljbffr