Ofertas de empleo Customer Service Representative (Danish) On-site XM01 Salario: de 700€ por año
Publicada: 11.12.2024.
Actual hasta: 01.01.2025 Un poco sobre la empresa Concentrix Spain Servicios de empresa a empresa
Accesibilidad:
- Acceso para sillas de ruedas
- Aparcamiento adaptado para sillas de ruedas
Descripción de la oferta Description
Experience the power of a game-changing career.
Are you looking for what's next?
We're a global technology and services leader that powers the brands of the future.
We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.
As a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars.
What you will do in this role: Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users' demands. Log call details onto call management systems and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customers. Ensure contractual SLA is maintained. Provide cover for other Agents in their absence. Understand and comply with administrative duties including holiday, sickness and overtime. Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction. Your qualifications: Proficient or bilingual in Danish and fluent in English. 1 year working experience in Customer Service. Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration. Good disposition to work in a customer service environment. Can take ownership and progress calls to resolution or escalate calls when necessary. Experience in the automotive industry. Experience with electric vehicles or possess your own. If you feel you don't check every box, we still encourage you to apply.
We'll do our best to match you with the right job.
What's in it for you: Full-time 39 hours/week permanent contract: Monday to Friday 08:00 to 18:00. Salary 21,700 euros gross/year + up to 2,000 euros gross/year in bonus. Central location in Barcelona. Bring-a-friend (referral) bonus opportunities. Full paid training on the company and the project you'll be working on. Career development programs and specialized courses. Concentrix is an equal opportunity employer.
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
#J-18808-Ljbffr