MAHLE SmartBike Systems - Customer Service Representative DACH Region
We move the world – together.
We've been doing it for over 100 years.
Our passion for technology has made us who we are today: a leading international development partner and systems supplier to the automotive industry.
Here you will not only envision mobility solutions that lie ahead; with our combined strengths we will make them come to life.
Join our MAHLE colleagues around the world and we will become #StrongerTogether.
As a Customer Service Representative, you will provide technical support and assistance to customers via e-mail and phone.
You will address, respond to, and resolve customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance.
You will also provide responses in a timely manner to customer queries and focus on building close long-term client relationships.
We are looking for a passionate candidate with a high sense of teamwork.
Your Contribution Deliver training to OEMs and assemblers as per request and business needs.Deploy high-level knowledge in the market and collect information for corrective action and improvement.Take control of OEM claims by escalating to key company areas if necessary.Coordinate with the Supply Chain department for parts pick-ups and replacement shipments.Guide customers through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.Consult with users to determine steps and procedures taken to identify and resolve the problem.Prepare customer reports to track progress on improvement actions.Your Experience & Qualifications Mechatronics or Bike industry background (or high knowledge) is required.High School graduate or higher.At least 2-3 years of experience in a customer service environment.Proficient in MS Office package/Microsoft Dynamics 365/SAP.English and German proficient.Excellent verbal and written communication skills.Excellent interpersonal and computer skills.Proficient in customer focus skills.Professional and pleasant telephone and face-to-face manner.Availability to travel and visit customers when required.Strong analytical and problem-solving skills.Excellent time management and organizational skills.Our Offer We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities.
We encourage you to apply even if you don't meet every single requirement.
You may just be the right candidate for this or other roles!
After receiving your online application, the interview process will typically be a screening call followed by personal interview(s).
Facts about the job Entry level: Experienced hires
Part-/Full-time: Full Time
Functional area: Other
Department: BU4 Electronics & Mechatronics
Location: Palencia, ES, Palencia
Company: MAHLE Smartbike Sys.
(ES)
Closing date for applications
Don't waste any time, apply while the position is online.
Your future at MAHLE As a team player and someone who thinks ahead, you can deploy all your skills with us.
In cooperation with colleagues from different countries and areas, you contribute to designing the mobility of the future.
When selecting MAHLE, you choose trend-setting technologies and strategies.
Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimizing existing products, and turning innovative ideas into reality?
Then MAHLE is the right address for you.
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