.Customer Service Representative (CSR) at Cigna Global Health - Arabic (or French)Our Company & Mission:Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance, and international insurance – directly to individuals and through employers and intermediaries.Cigna's mission is to improve the health, well-being, and peace of mind of those we serve.Cigna's Customer Service Team:Our customer service team manages customer queries through different communication channels (mainly email and phone) providing timely resolutions and pleasant customer experiences.The Role & Responsibilities:We are currently looking for a customer service representative (CSR) to join our young and dynamic team. The responsibilities of the role include (but are not limited to):- Managing day-to-day queries from Cigna's customers whilst putting the service experience at the center of all activities.- Adhering to the productivity and quality standards set by the management team.- Taking full ownership of all cases and following through up to the end. When required, scheduling follow-ups to keep the customer informed of the progress of their query.- Keeping comprehensive records of all customer interactions in the customer relationship management (CRM) tool.- Handling and processing of medical reports and other highly confidential information in line with all relevant data privacy guidelines (GDPR in particular).- Obtaining & maintaining expert knowledge about all relevant tools, processes, and documentation, but seeking advice from supervisors and higher management when needed.- Liaising with other departments where required to resolve a query (claims analysts, medical advisers, finance department, etc.).- Shift from Monday to Friday from 15:15h to 23:00h.What we are looking for:Education & Work experience:- Previous Customer Service experience desired (ideally Contact Center, Reception, or similar).- Good knowledge of Microsoft 365 and ability to learn new software applications quickly.- Active knowledge of English is a must (C1 level or higher).- Proficiency in Arabic (Alternatively: French).Other skills and characteristics of a successful candidate:- Decision-making ability: Quickly understands new situations and takes the right decisions for a fast and accurate resolution of incoming requests. Ability to navigate through ambiguity.- Communication: Excellent communication skills with colleagues and external customers are highly desirable. The ability to emotionally connect with customers in distress is also highly desirable.- Accuracy: High attention to detail and a desire to work faultlessly.- Efficiency: Ability to work quickly through customer requests maintaining high quality standards.- Team player: Embraces and promotes a cooperative and friendly work environment in an international and inclusive team.- Discreet: Works discreetly with confidential (medical) information