Customer Service Representative (back office)Solenis Hispania S.A. – Viladecans, Barcelona
Job Title: Customer Service Representative (Back Office)
Location: Viladecans
Employment Type: Full-time
Are you detail-oriented, organized, and ready to join a dynamic international team in a supportive back-office role? We're looking for a Customer Service Representative to provide critical behind-the-scenes support to our operations. This position is ideal for someone with a proactive attitude, strong multitasking abilities, and who thrives in a fast-paced, collaborative environment.
Key Responsibilities: Process incoming customer requests and orders with accuracy and efficiencyVerify orders against customer and purchase order agreementsCoordinate with warehouses, plants, and forwarders to manage shipment preparationsEnsure timely, accurate invoicing for each orderAddress and resolve customer complaints, manage return shipments, and improve customer satisfactionProvide support to our sales representatives to enhance customer serviceMaintain, update, and organize customer files, records, and relevant internal documentationWhat We're Looking For: Intermediate proficiency in EnglishStrong multitasking and time management skills to handle multiple tasks efficientlyA customer-focused mindset with attention to detail and accuracyAbility to work efficiently in a back-office environmentWhat We Offer: A unique opportunity to learn, grow, and advance within the companyExperience working with a diverse, international teamSupportive team environment and potential for long-term career developmentIf you're ready to start a rewarding back-office career with growth opportunities in a global setting, apply today!
We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
Solenis is proud to be an Equal Opportunity Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin and will not be discriminated against on the basis of disability.
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