At Eurofirms Services, we are looking for a Customer Service Operations Specialist with fluent English. Are you passionate about the world of new technologies? Do you have experience in customer interaction tracking and management? Then this is your job! Our vision for our future Customer Service Operations Specialist will play a key role in the success of the business, ensuring that our customers receive the best possible experience. Diligently follow up with customers, especially when an issue cannot be resolved quickly, and provide updates throughout the resolution process. Develop improvement actions in a timely manner, coordinate related departments to solve problems, and close the issue promptly. Monitor ongoing customer interactions, ensuring customer needs are being met and services are aligned. Review the data collected from VOC tools to modify it with the right classification to improve classification accuracy. Identify and follow up on common issues. Analyze root causes of common top issues and develop improvement plans until they are all resolved. Track unclosed cases and follow up until they are closed. Improve the service process and satisfaction based on the voice of consumers. Timely collect and analyze the voice of consumers, which is used to improve service processes and overall satisfaction. Requirements: Familiarity with working in a multi-cultural environment with excellent communication skills. Proficiency in office software applications, including Word and Excel. Strong knowledge of consumer technology product groups such as software and knowledgebases. Minimum of 2 years of working experience, with at least 1 year in a similar background. Good English proficiency plus a strong relevant native language. Bachelor's Degree or above. #J-18808-Ljbffr