Company Description
Join a movement in which everyone can win. We started a movement in which everyone can win - shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.
Clearpay is part of the Afterpay Limited Family. Founded eight years ago in Sydney, Australia, Afterpay and Clearpay have millions of active customers globally and are offered by the world's best retailers around the world including Boohoo, ASOS, JD Sports and many others.
Afterpay is on a mission to power an economy in which everyone wins. Afterpay is completely free for customers who pay on time - helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.
We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.
Job Description: We are looking for a methodical, proactive and decisive person with the ability to handle a high number of calls.
Responsibilities:
Providing information and answering queriesInvestigate problems with fundingReport potential problems in the system to your team leadQualifications:
Minimum 2 years of experience in customer support to final users (B2C).Previous experience in the financial sector, specifically in credit and card products is a plus.Oral and written communication skillsGenuine curiosity about people, technology and business, while possessing the ability to inspire passion in othersAutonomous, organized and methodical personAttributes of a problem solver. You enjoy digging into a problem and finding a solution.Resilient when facing rapid changeAbility to work in a teamAbility to analyze and propose improvements to customer service processes.French and English, spoken and writtenAdditional Information:
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
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