Customer Service Officer English (Night)

Spain
Customer Service Officer English (Night) Spain Higher secondary – Bachelor _ 40 hours Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.
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Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.
4 nights/week, 10h/shift
5 nights/week, 8h/shift
Incoming phone calls, e-mails and faxes treating and dispatching: Accepting phone calls and responding to the customer's inquiries and internal and external intervening parties in accordance with predetermined procedures.
Collecting additional information.
Check the data for accuracy and completeness.
Reception & Services; provide technical support; search workshop.
Keep the customer and all involves updated.
Complaint handling (from customer to contractor; from contractor to EBTS)

Ensures the monitoring and control of the agreements with the parties involved: Regarding the service
Regarding complaint handling, etc.
Regarding the service conditions and agreements

Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines: Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files)
Enter required information into the system.
Register performed operations.
Responsible for the internal and external monitoring of client files.

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