.At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80.000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.Could you be the full-time Customer Service Officer in Pinto, Madrid we're looking for?Your future roleTake on a new challenge and apply your customer service experience in a new cutting-edge field. You'll work alongside young and proactive teammates.You'll will have an end-to-end relationship with Customer(s) for Parts, back-office, from offers, follow up proyects and sales order registration, delivery follow up, until payment, including master data management, and KPI preparation. Day-to-day, you'll work closely with teams across the business (parts team, project engineering, sourcing, etc.), register offers and services in ERP and much more.You'll specifically take care of visit to customers but also register spreadsheets of offers and services in ERP.We'll look to you for:PR and NPR requestRegister bills and services in ERP.Parts order managementControl of financial gaps bids and customer ordersNew customers ID creation.Data master managementBilling request, and follow up in ERPCustomer service.Customer P.O. confirmation.Customer quotations.Supplier orders follow up with procurement.Control of financial gaps bids and customer ordersPreparation of documents for bids.Bonds request and follow up.Overdues follow upPurchase request to procurement departmentSupport to sales, production, Project manager, logistics, technical teamsAll About YouWe value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:University degree or similar in experienceExperience by a demonstrated track record of success.Language skills required: advanced/business fluent level of English; Use IT tools such as Microsoft Office Excel, Word, PowerPoint, MS-Project.SAP ERPProducts and services knowledge on different market segments (Urban, Mainline, F&M and Services)AS400 ERPDigitalization background5 years of experience in customer service department in offers and order management.Global view of business and relationships between different areas.Experience working in and with multinational companies and in different business cultures.Knowledgeable of ALSTOM way of working for efficient process executionRail industry backgroundCustomer oriented.Sense of urgency.Sense of anticipation.Open-minded, focused on problem resolution.Take initiatives, communicative and analytical
