Customer Service Officer Dutch-Polish-English (Night) Location: Spain, BelgiumEducation: Higher secondary – BachelorHours: 33 hoursFrequent direct telephone contact to resolve incoming breakdowns quickly and efficiently through telephone support.Responsibilities: Preferably Monday, Tuesday and Wednesday (fulltime) from 20:00 to 08:00.
This is negotiable.Incoming phone calls, e-mails, and faxes treating and dispatching: Accepting phone calls and responding to the customer's inquiries and internal and external intervening parties in accordance with predetermined procedures.Collecting additional information.Check the data for accuracy and completeness.Reception & Services; provide technical support; search workshop.Keep the customer and all involved updated.Complaint handling (from customer to contractor; from contractor to EBTS).Ensures the monitoring and control of the agreements with the parties involved: Regarding the service.Regarding complaint handling, etc.Regarding the service conditions and agreements.Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines: Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files).Enter required information into the system.Register performed operations.Responsible for the internal and external monitoring of client files.Interested?
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