The Wise Seeker is the leading HR technology company in unbiased talent evaluation.
With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.
We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.
Come and join our journey!
If you are passionate about Customer Service, have a genuine interest in iGaming, and want to learn more, this position could be for you.
No iGaming experience – No problem, we will teach you everything!
Responsibilities:Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers' expectations.Identify and support players in any difficulties they might encounter.Provide explanations to customers about products, site, policies, promotions, etc.Update customer account/details with necessary information when needed.Understand, guide, and support players in Responsible Gambling.Collaborate with our Fraud and payments team in customer queries.Understand AML and report any suspicious activity.Requirements:Be a fluent or native Swedish speaker with a C1 level of English, both spoken and written.Be flexible and willing to work on a shift basis.Have experience working with customers, listening to their needs, and providing the best solutions.Be an excellent listener, have an empathic approach, and take pride in giving excellent service to our players.Have exceptional organization skills (including arriving on time, meeting deadlines, and finding accurate information in a timely manner).Be detail-oriented with the ability to handle stressful situations while maintaining a positive attitude.Be an individual who is open to constructive feedback.Be a team player that can also work independently.Employee Benefits:Private health insurance.Free breakfast and lunch.Wellness allowance.Birthday leave.Company and team building events.Relocation package to Malta including flight and 2 weeks of accommodation.
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