The Wise Seeker is the leading HR technology company in unbiased talent evaluation. With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence. We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results. Come and join our journey If you are passionate about Customer Service, have a genuine interest in iGaming, and want to learn more this position could be for you. No iGaming experience – No problem, we will teach you everything We want you to: Be a fluent or native Swedish speaker with a C1 level of English, both spoken and written Be flexible and willing to work on a shift basis Have experience working with customers, listening to their needs, and providing the best solutions Be an excellent listener, have an empathic approach and take pride in giving an excellent service to our players You have exceptional organization skills (including arriving on time, meeting deadlines, and finding accurate information in a timely manner). You are detail oriented with the ability to handle stressful situations while maintaining a positive attitude Be an individual who is open to constructive feedback Be a team player that can also work independently As a Customer Service Agent, you will be the first point of contact for our players though live chat, email, and phone calls delivering the best possible experience. You will: Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers' expectations Identify and support players in any difficulties they might encounter Provide explanations to customers about products/site/policies/ promotions, etc. Update customer account/details with necessary information when needed Understand, guide, and support players in Responsible Gambling Collaborate with our Fraud and payments team in customer queries Understand AML and report any suspicious activity Employee benefits: Private health insurance Free breakfast and lunch Wellness allowance Birthday leave Company and Team building events Relocation package to Malta including flight and 2 weeks of accommodation LI-YM1