Our team members are at the heart of everything we do.
At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.
If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
Apply today!
Job Details PRIMARY DUTIES AND RESPONSIBILITIES: Plans, prepares, and devises work schedules, according to budgets and workloads.
Observes and evaluates CS Consultant(s) performance.
Issues instructions and assigns duties to CS Consultant(s).
Trains and instructs CS Consultant(s).
Communicates with other departments and management to resolve problems and expedite work.
Interprets and communicates work procedures and company policies to staff.
Helps CS Consultant(s) in resolving problems and completing work.
Resolves complaints and answers questions of customers regarding services and procedures.
Generates accurate quotations and closure for customers.
Interfaces new sales closure with Operations.
Investigates and resolves customer issues and complaints.
Proactively informs customers of any service failure and relevant operational service changes timely, and the alternative actions taken.
Provides marketing and sales support to Business Development Manager.
Manages Premium Customers at a country level.
Assists the Business Development Manager in regular performance reviews.
Actively involved to achieve overall department targets.
Reports competitor activities to the National Sales & CS Manager/General Manager.
Maintains an account management database to document, monitor and support each customer relationship.
Prepares and submits monthly reports, call reports and other records as requested, to the National Sales & CS Manager/General Manager.
Participates in (occasional) out-of-hours promotional networking activities.
Participates in tradeshows/exhibitions.
Liaises proactively and effectively with back-office/support staff to ensure a high standard of customer service.
Avoids exposing the company to unnecessary credit risk.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Preferably tertiary education with 2 - 3 years relevant supervisory experience in a customer service or key account desk environment.
REPORTS DIRECTLY TO: National Sales & Customer Service Manager MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: Basic knowledge of distribution and logistics concepts.
Good communication and telephone skills.
Commercial and Customer focus.
Computer literate (Excel, Word, PowerPoint, Outlook).
Strong English (written and spoken) comprehension and communication is essential.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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