Customer Service Manager

At Mizuno Italy we're looking for a Customer Service Manager to join our team.

About the job
Mizuno Italy is looking for a Customer Service Manager to employ in its Customer Service office in Italy. In particular, the candidate will be in charge of leading the Customer Service team.

Key responsibilities and tasks:
Coordination of the Customer Service divisions in France, Italy, Spain, Germany, and the Netherlands working with the Customer Service Specialists, within a multicultural team;
Coordination and control of all phases of order management and shipping and management of returns and complaints;
Coordination with the Logistics operator;
Order progress and turnover reporting;
Lead all staff members of the Customer Service department (more than 15 staff).
What we expect from you:
10 years' Customer Service experience in a similar position and sector;
Fluent in Italian and English;
Good administration skills;
Ability to prioritize;
Experience working in a fast-paced and pressured environment;
Proficient use of Office Suite (Excel, PowerPoint).
Soft Skills:
Strong project management skills;
Excellent communication skills;
Teamwork attitude;
Coordination and problem-solving skills.
What we offer:
A dynamic role within a successful and established international sports brand.
A full-time position (40 hours per week), competitive salary, and discount on company products.
Space for talent and personal development.
Being part of a group of people who are working towards the same goal: to provide the best customer and sales force assistance and support.

Apply for the job
Do you want to join our team as our new Customer Service Manager? Then we'd love to hear about you!

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