Who are we?We are Motorpoint, the UK's leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).You will be joining Motorpoint during a very exciting time, as we are undergoing a massive digital transformation and are continuing to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company.We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues.So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!The Role: Customer Service ManagerSalary: £29,580 + bonus (OTE £35,000)Location: Oldbury Hours: 5 days out of 7 on a rota. This will include the weekend when we experience our busiest days.* Due to the nature of the role we will require you to have a full UK driving licence*Our Customer Service Manager plays a key role in maintaining our strong reputation with our customers. We pride ourselves on being nothing like other car dealerships, this role helps us achieve that by ensuring our customers leave our showrooms feeling satisfied they've had a great customer experience throughout their journey.?Let's tell you a little bit about what you will be doing.You will have overarching responsibility for the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups and vehicle demonstrationDelivering fantastic customer service to ensure customers' needs are not just met but exceeded through fantastic customer serviceEnsure customer issues are resolved positively and on a same-day basisWorking as part of a team to ensure customer service (NPS) targets are met monthlyWorking closely with the Sales Manager to streamline and improve the customer journey at every opportunityLiaising with other key departments on site to ensure the customer can receive their new car in a same-day service, and managing expectations if there is to be a short delayAbove everything else, you'll live the Motorpoint values of Proud, Honest, Supportive, Happy and Together. You'll also be ready for some serious fun!What do we need from you?A proven track record of strong customer service working within a face-to-face customer service environmentStrong verbal and written communication skillsCommitment to providing great customer service with strong organisational skillsAbility to identify training needs and have a passion for mentoring and coaching others to be the best they can beDue to the nature of the role, we will require you to have a full UK driving licenceWhat is in it for you?Paid time off every month to do something that makes you happy31 days holiday plus days off for your birthday, getting married or moving houseAdditional holidays for length of serviceLong service awardsStaff discount on cars and finance optionsDiscounts & cash back at hundreds of high street retailers & restaurants through our "My M.O.T" platformSmart Tech in partnership with CurrysCycle to workPensionHealthcareEnhanced Parental LeaveEmployee Assistance Programme (EAP)Vocational and personal development training coursesQuarterly team socialsTeam feastsScratch card rewardsSharesave scheme (SAYE)Plus much more!We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed