Customer Service - L2 Operations Specialist

Our vision for our Customer Service - L2 Operations Specialist includes playing a key role in the success of the business and ensuring that our customers receive the best possible experience.

As the Customer Service L2 Operations Specialist, you will be working with a truly dynamic team. The ideal candidate will handle all kinds of escalation tickets in order to resolve issues for the customer.
Handling escalation tickets in a timely manner, providing final solutions to Call Center agents.Communicate with different departments to resolve all kinds of customer issues.Diligently follow up with customers, especially when a complex issue cannot be resolved quickly, and provide updates throughout the resolution process. Develop improvement actions in a timely manner, coordinate related departments to solve problems, and close the issue promptly.Monitor ongoing customer interactions with the product, ensuring customer needs are being met and all services are aligned.- To be familiar with working in a multi-cultural environment with excellent communication skills.
Customer Service working experience is preferred.Familiarity with Salesforce, Innso, etc., and customer service tools in general is preferred.Proficiency in office software applications, Word and Excel.- Proficiency in English.
- Proficiency in another relevant language (French, German, Polish, Spanish, Turkish, or Italian are preferred).
- Bachelor's Degree or above.

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