Customer Service - L2 Operations Specialist

Our vision for our Customer service - L2 Operations Specialist includes playingy a key role in the success of the business and ensuring that our customer receive the best possible experience.
As the Customer service L2 Operations Specialist, you will be working with a truly dynamic team.
The ideal candidate will handle all kinds of escalation tickets in order to resolving the issue for the customer.- Handling escalation tickets in a timely manner, providing a final solutions to Call Center agents - Communicate with different departments to resolve all kind of customers issues.
- Diligently follow up with customers, especially when a complex issue cannot be resolved quickly and provide updates throughout the resolution process.
Develop improvement actions in a timely manner, coordinate related departments to solve problems, and close the issue in a timely manner.
- Monitor ongoing customer interactions with the product, ensuring customer needs are being met and all the services are aligned.- To be familiar with working in a multi-culture environment with excellent communication skills.
- Customer Service working experience is preferred.
- To be familiar with Salesforces, Innso, etc.
and customer service tools in general is preferred.
- Proficiency in office software applications, Word and Excel.