.About Johnson & JohnsonAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Johnson & Johnson.Johnson & Johnson Med Tech is recruiting for a Customer Service Key Account Representative to be located in Riyadh, Kingdom of Saudi Arabia. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products, and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of Our Credo. It's a culture that celebrates diversity and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities.Summary of the JobResponsible for managing J&J customers and being the first point of contact for customers in Saudi Arabia. Customer Relationship Management is key along with responding to their queries and solving their issues.Duties & ResponsibilitiesBeing identified as a key role within the CS organization to support and coordinate activities to deliver the best service to our customers.Manage telephone enquiries through to a satisfactory resolution.Log all interactions in Salesforce CRM with a Right First-Time mindset.Support the measurement of quality and accuracy within Customer Services.Investigate and resolve customer complaints regarding billing, shipping delays, and products.Responsible for driving root-cause analysis and action plan using available reporting tools.Assist the Senior team members to drive customer dedication, innovation, teamwork, operation efficiency, and deliver superior customer excellence across all interactions.Respond to customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing.Participate and provide support to projects within the Customer Service team in line with our company and department key deliverables.Support the ERP transition to SAP 4 HANA.Strive for continuous improvement of processes.Generate non-routine correspondence to secure additional customer information or resolve customer disputes
