Customer Service Junior Team Lead (German Speaker)

Ready to use your experience of being a Team Lead in Customer Service for our client that is insourcing their Customer Service Hub in Barcelona? In this position, you will be responsible for leading a team of Customer Service agents. As the Service Hub is being created, it requires a high level of flexibility and pro-activity. Your experience as a team lead will be highly valued in this environment where there is a focus on ensuring customers are helped according to the highest standards. Our client values inclusivity, diversity, and focuses on creating an open and equal work environment. Sounds like the perfect job for you? Then don't hesitate to apply directly!Your responsibilities and impact as a Customer Service Team Lead will be:Leading a team of Customer Service representatives and acting as a link between agents and the operations managementOverseeing the overall team performance (meeting quality standards, SLAs, and KPIs)Providing reports on workload trends, backlogs, and proposing staffing requirementsCreating and maintaining a collaborative working environmentCooperating closely with other team leads to enable mutual learning and overcome systematic quality problemsActing as a single point of contact for escalations and actively finding solutionsSkills, qualifications, and interests you need to succeed in this role:1+ years of applicable team lead experience in a contact centerPeople leadership skills, and the ability to inspire and develop teamsExcellent communication skills, both verbal and writtenNative in German, proficient in English (additional European language skills are a plus)Proactive and well-structured working styleFlexible and able to adapt to changing environmentsWhat's in it for you?Salary: from 27,000€ yearly gross with uncapped bonusWorking in a fast-paced and highly changeable environmentWorking in an inclusive, diverse, and international teamNon-hierarchical work environmentStarting date: ASAP
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