Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy supporting B2 B clients on their mission to plan their financial future? If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain! Your responsibilities and impact as a Customer Specialist for Fintech Industry will be: Support B2 B customers mainly over e mail and chat, but also phone Constantly brainstorm with your colleagues to improve the Customer Experience Troubleshooting, innovation, and change management are part of the daily business Control and handle payment inquiries from sellers and buyers through various client platforms Responsible for Trustpilot reviews improving overall company NPS through excellent service Flagging and escalation of customer queries and coming up with suitable solutions Mapping and improving business processes to enhance customer journey and satisfaction Skills, qualifications, and interests you need to succeed in this role: Proficiency in the Dutch language at a native speaking level and a C1 level in the English language Minimum MBO4 diploma, background in IT/finance/economy is a plus Competency in using computers Excellent communication skills You are proactive and solution-oriented You are interested in working in an ambitious team What's in it for you? Yearly gross salary of €19.200 Spanish classes Great Friday evening drinks Fitness bootcamps to stay fit and active Mindfulness classes Work at a tech startup where you can develop and there is room for your ideas Improve your professional skills: communication, innovation, and implementation of new technology Free lunch and breakfast at the office An international, close working environment with 24 nationalities Your Future Company: Based in Valencia, a refreshing start up environment is awaiting you to push your professional career.This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support.You will benefit from its great atmosphere and chances to grow.