Customer Service In Barcelona (German Speaker)

You are dreaming about an experience abroad but difficult to know how: backpacking is an option but financially a bit tricky? Barcelona is known for its international experience local vibe and our client is providing you this.
Tasks
Your responsibilities and impact as a Customer Experience Specialist will be: Supporting clients' activities by being the very first point of contact for their customers:

Answering incoming queries from customers and ensuring contractual SLA is maintained.
Identifying issues and providing solutions.
Ensuring a high level of customer satisfaction.
Being a team player and participating in the success of the team and project, e.g. providing cover for absent colleagues together with the team and attending regular team meetings.

Requirements
Skills, qualifications and interests you need to succeed in this role:

A native level of German and an advanced level of English.
Knowing IT platforms, equipment, and applications such as Windows/MS Office.
Having previous experience in sales (up-selling and cross-selling).
Being an attentive listener, comfortable and skillful at communicating with people.
Being a team player with high social competence.
Being energetic, innovative and working proactively at a fast pace.
Excitement about intercultural communication and the expatriate lifestyle.
Living in or willing to relocate to Barcelona for an international career and life experience.

Benefits
What's in it for you?

Full-time permanent contract.
40h/week, depending on the project possibility to work weekends and night shifts on a rotative schedule.
Competitive salary.
Opportunity to join an international company.
An open-minded and employee-oriented working environment.
Career development opportunities.

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