Customer Care Professional Commercial Services Network Go above and beyond at a company that sets the standard for customer-first service.
You Lead the Way.
We've Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.
Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
We back our colleagues with the support they need to thrive, professionally and personally.
That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Role & Responsibilities:Meaningful, rewarding work performed with integrity.
Here's just some of what you'll do in this role:
Deliver world-class customer service, whilst responding to our Commercial Customers inquiries and concerns.Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express.Meet and exceed quality goals, compliance regulations and productivity targets.Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.Re-prioritize and adapt to an ever-changing environment.Additional Details:- Location: Madrid.
Based on the evolving situation with Covid-19, we will work with you to ship equipment to your home address and conduct a new hire orientation virtually.
From there your training and/or work will be remote until the situation with Covid-19 allows us to move back into our building.
- Workplace Flexibility: Full time, Monday-Friday during German business hours - temporarily some shifts may be worked remotely.
- American Express offers a fantastic and diverse working environment.
High performance is rewarded with target driven incentives.
The same way we treat our colleagues is how we treat all applicants - with respect.
American Express is an equal opportunity employer (Article 14 of the Spanish Constitution).
We thrive on diversity & inclusion.
You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at American Express.
Preferred Skills:Highly proficient in German, with strong verbal and written communication skills especially in a business context.Demonstrate personal excellence by remaining positive in difficult situations.Display a passion to serve by delivering outstanding service in every interaction with our Customers.The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers.Strong interpersonal, communication, verbal and written skills.Assertiveness to handle difficult conversations.Excellent negotiation, influencing and resourcefulness skills.Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail.Confidence to work in a virtual environment.Why American Express?There's a difference between having a job and making a difference.
Amex have been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to
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